Tracknet Policy

Travel Conditions

Please ensure you are ready 15 minutes prior to the scheduled pick up

  • Excess baggage will be charged for; however in the event of a full vehicle it will be at the Drivers discretion whether excess baggage is carried or left for the next available vehicle.
  • Unaccompanied baggage will be transported 'at owners risk'.
  • Bicycles and Sports equipment must be advised when making your booking to ensure sufficient space will be available. Failure to do so may result in baggage or sports equipment being left for the next available vehicle.
  • Aircraft delays may result in later than a scheduled departure for the vehicle or, if your late aircraft will upset other travellers plans, Tracknet will arrange for your pick up on the next scheduled Tracknet vehicle.
  • It is entirely at the Drivers discretion and with full company support that should a passengers' behaviour be such that he/she/they are asked to vacate the vehicle, there will be no refund of fare. In the event of a return trip the return segment only, will be refunded.

Price Information:

Whilst care is taken, prices are subject to change without notice. Prices charged will be valid rate at time of travel. All prices as quoted on this website are in NZ dollars and include all relevant taxes including GST and other taxes /National Park Concessions etc.

Secure Server Reservations & Email Enquiries:

Tracknet endeavors to respond to all booking enquiries and reservations within 24 hours. If you have not received a response within this time please check your junk-mail or spam mail filter - If your inbox securities are set to high our emails may be quarantined by your mail provider.

To avoid this problem please add our email address to your address book res@tracknet.net

Child Policy

  • A child is aged up to 14 years
  • No charge for an infant safely sharing a seat with an adult
  • Accompanied children will pay the sector fare
  • Tracknet DO NOT provide childrens vehicle seats. Please advise when making a booking if you will be bringing a childs seat (fare may apply).
  • Tracknet do not provide a chauffer service for unaccompanied children under the age of 14 years. It is the responsibility of the parents/caregiver to ensure their child's wellbeing and that they are being met or collected at both ends of the journey.

Cancellation Policy

We require a minimum of 24 hours notice for cancellation.

  • Full refund - if cancellation is made outside 24 hours
  • 90% refund - if cancellation is within 4 - 24 hours prior to departure
  • No refund - if cancellation is made within 4 hours of departure or a 'No Show

NB Departure time is from the town of origin of each service
Eg. Queenstown to Milford Sound - departure is 7.00am regardless of where you join the journey.

Priority is always given to confirmed bookings that have been prepaid.

If the vehicle is full, any booking unpaid at the time of travel will be deemed unconfirmed.

Tracknet are committed to ensuring your comfort and enjoyment when travelling. We will make every effort to maintain our services as per schedule. We also advise that where inclement weather conditions occur, we reserve the right to make timetable alterations, route changes and/or cancellation of a service in the best interest of our passengers.

Smoking:

To ensure the comfort of all passengers all Tracknet vehicles and boats are non smoking areas, brief "comfort" stops may be made along the way - ask your driver.

Seasonal Information:

If travelling between the 1st May 2011 - 25th October 2011 please note: Minimum numbers may apply. No service on Saturday's and Sunday's. To book your spaces click here to visit our online booking page.

Tracknet operations are timed to service Fiordland National Park's Great Walks Tracks and to improve transport options for visitors during the summer period October - May of each year.

Between late May and early October each year Tracknet may operate on demand.

Where possible Tracknet may be able to offer alternative options - please do not hesitate to contact us.

General Policy:

i Tracknet reserves the right to amend timetables cancel departures, substitute plant or equipment and alter ticket prices at any time. Tracknet reserves all rights.