Policy Information | Tracknet Transport
×You can now book Transport for 2022/2023 season to the Milford Track, Routeburn Track and Kepler Track. Packages and sector transport can be booked online.

POLICY

Tracknet policy is in place to ensure we can provide our customers with an efficient service while maintaining a safe environment for both customers and staff. Tracknet endeavour to adhere to advertised timetables, while acknowledging at times there may be circumstances outside our control such as adverse weather and/or road conditions that may cause timetable alterations. We suggest Travel Insurance for all travellers to help protect them against financial penalties that may arise due to circumstances outside their control while travelling.
  • Front end view of white 18 seater Tracknet bus parked amongst the Fiordland rainforest
  • Female driver standing proudly next to Tracknet van outside Tracknet office
  • Tracknet bus crossing a bridge on the Milford Road alongside the Hollyford river
  • Three vehicles lined up as part of the Tracknet fleet two king long buses and one coaster
  • The Milford Road winding down through the Cleddau Valley with mountains on each side
Covid-19 Update (1st of October 2022)

Face Coverings are optional on all services and inside our offices. This is subject to change with Government requirements.

If you have any questions, please contact us.

Tracknet Cancellation Policy :

  • Full refund if booking is cancelled 24 hours before departure.
  • 50% refund if cancellation is confirmed by the office within 6-24 hours of departure.
  • No refund if cancellation is made within 6 hours of departure or a 'No Show'.
  • Priority is always given to prepaid confirmed bookings. If the vehicle is full, any booking unpaid at the time of travel will be deemed unconfirmed.
  • If cancellation is due to covid restriction, then a full refund will be issued if cancellation is made outside 24 hours of departure.

Price Information: Whilst care is taken, prices are subject to change without notice. Prices charged will be valid rate at the time of travel. All prices as quoted on this website are in NZ dollars (include all relevant taxes: GST and other taxes / National Park Concessions etc).

Secure Server Reservations & Email Enquiries: Tracknet endeavors to respond to all booking enquiries and reservations within 1 working day. If you have not received a response within this time, please check your junk mail or spam mail filter. To avoid this problem please add our email address to your address book: res@tracknet.net

Change booking Policy: If necessary, one change is allowed to your initial booking with no extra charge (must be made more than 6 hours prior to departure). Each subsequent change or cancellation to your booking will then attract a $10.00 admin fee.
If you change your booking and then later cancel your reservations, the cancellation/change policy shall apply from the departure time noted on the earlier of your bookings.
If you miss your Tracknet bus connection due to circumstances beyond your control, (including flight disruption) and you are able to advise us prior to the departure time, we are able to offer the option to travel on the next available service (which could be the following day subject to timetables and seat availability). Should you not wish to travel on the next available service then the cancellation policy as above applies to your bookings.

Travel Conditions: Please ensure you are ready 15 minutes prior to the scheduled pick-up time.

  • Excess baggage will be charged for, however, in the event of a full vehicle it will be at the Driver’s discretion whether excess baggage is carried or left for the next available vehicle.
  • Unaccompanied baggage will be transported at the owner's risk (extra charges).
  • Bicycles and Sports equipment must be advised to the office when making your booking to ensure sufficient space is available. Failure to do so may result in passengers, along with their excess baggage or sports equipment, being left for the next available vehicle. Passengers must accompany their bicycles and sports equipment. We do not transfer unaccompanied bicycles and sports equipment.
  • It is entirely at the Drivers discretion and with full company support that should a passengers’ behaviour be such that they are asked to vacate the vehicle, there will be no refund of fare. In the event of a return trip, the return segment may be refunded at the discretion of management.
  • Tracknet are committed to ensuring your comfort and enjoyment when travelling. We will make every effort to maintain our services as per schedule. We also advise that where inclement weather conditions occur, we reserve the right to make timetable alterations, route changes and/or cancellation of a service in the best interest of our passengers, vehicles, and staff.
  • No Smoking or vaping onboard or near our vehicles for the comfort of our passengers.

Seasonal Information: Tracknet operations are timed to service Fiordland National Park’s Great Walks Tracks and to improve transport options for visitors during the summer period from October to April each year.
If travelling between May to October, please note that limited schedules are available. Minimum numbers may apply and no services will operate on Sundays. Between May and October each year, Tracknet may operate charter services as and when required on demand.
Where possible Tracknet may be able to offer alternative options – please do not hesitate to contact us.

Child Policy:

  • A child is aged up to 14 years
  • There is no charge for an infant safely sharing a seat with an adult
  • Accompanied children will pay the sector fare
  • Tracknet DO NOT provide childrens’ vehicle seats. Please advise when making a booking if you will be bringing a child’s seat. Unaccompanied children between the ages of 7 to 14 years may be carried providing our “unaccompanied minor form” is completed. It is the responsibility of the parents/caregiver to ensure their child’s wellbeing and that they are being met or collected at both ends of the journey.
  • Children aged between 0 to 6 years must be accompanied by a full fare-paying adult or will not be transported.

SAFETY is your responsibility. You are responsible for your own safety. Please ensure your group is well equipped and carrying the correct equipment for your journey. Tracknet reserves the right to refuse transport to poorly equipped individuals. All departures are subject to lake, weather, road, & track conditions.

Tracknet strongly suggests that:

  • Intention Forms should be completed before departure and left with your trusted contact. These can be found HERE .
  • Mountain Radios or Personal Locator Beacons should be carried – In Te Anau Stu’s Place hire Mountain Radio’s (+64 3 249 8363) and Mobil Te Anau hire Personal Locator Beacons (+64 3 249 7247).

General Policy: Tracknet reserves the right to amend timetables, cancel departures, substitute plant or equipment, and alter ticket prices at any time. Tracknet reserves all rights.

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We can also provide private transfers or charters, please contact us for more information:

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